FAQ’s

 

wave

What does Care Matters do?

We provide resources and non-medical in-home care services to the injured, ill, disabled, or seniors who need assistance with their activities of daily living.

What’s the difference between home care and home health care?

Home care is non-medical companionship, personal care and homemaking services. Home health care is medical service provided by licensed providers (RN’s, physical therapists, social workers, etc.), usually on an intermittent and limited basis which is prescribed by a physician and covered by Medicare. Home care often works in conjunction with home health care or hospice by providing ongoing help with activities of daily living, leaving the medical care to the home health care team.

What kind of services do you provide?

Our non-medical in-home care services include but are not limited to; recovery care, child/new mom care, family respite care, pet care, senior care, hospital to home care, medication reminders, grocery shopping, errands & household duties, transportation, supervised walking and fall prevention, light housekeeping, laundry/ironing & changing bed linens, socialization & companionship, Alzheimer’s/dementia support, ambulation assistance, incontinence support, bathing & grooming, supervision, meal planning & preparation, hygiene & dressing assistance.

Where do you provide services?

Our main office is in Collierville, TN. We provide services to the Following Counties of Shelby and Fayette in Tennessee, including but not limited to the following cities: Collierville, Germantown, East Memphis, Eads, Cordova, Lakeland, Arlington, Piperton, Moscow, Rossville, Oakland, Hickory Withe, and Somerville. In addition, we serve Desoto and Marshall Counties of North Mississippi.

Are your services available for the disabled or elderly in nursing homes and assisted living facilities?

Yes, we provide services wherever our clients reside.

Are you licensed by the State of Tennessee?

Yes, the State of Tennessee does require Home Care Agencies to have a license. In addition, we are bonded, insured, pay worker’s comp and have special insurance for transportation of our clients.

How much do you charge for your services?

We provide a custom care plan specific to each client’s needs and budget. We provide care for as little as two hours per day to 24/7 Live-in care. Factors that help determine the exact cost are number of hours of care per week and the level of home care services required. To discuss the exact rates for the services you may need, please contact our office to set up your free in-home assessment.

What is an in-home assessment?

An in-home assessment is a free initial consultation to evaluate the condition of the client in need of care. During this visit which usually takes between 30-45 minutes we try to learn as much as possible about your needs and how we can best match a caregiver that would help you with those needs. We also do a safety check to make sure that the household is safe for the condition of the person that needs care as well as the caregiver and we may make recommendations on how to make the surroundings safer for all involved.

Who does the assessment?

One of the owners will meet with the Client or their family in their home, hospital, or rehab center to discuss our services in order to develop a personalized care plan.

Do family members need to be at the assessments?

No, but we believe that family participation helps to build relationships and keeps the lines of communication open during your time with us. This is very important to our agency.

Do you have an office where we can we meet with you instead?

Yes, you are welcome to a meet with us confidentially in our office in Collierville, Tennessee. We are happy to discuss your needs and concerns prior to meeting with your loved one in their home setting. However, prior to starting care, we would conduct a safety assessment of the home surroundings for the welfare of our client and our caregiver.

Does Insurance or Medicare cover your services?

Most Long-Term Care policies do cover our services. Since our services are non-medical care, they are not prescribed by a physician, nor covered by Medicare. Generally this type of service is private pay by the client or family, long term care insurance plans, or by a few other options. Our owner is a Certified Senior Advisor who is familiar with various options which may help in determining the best resource for payment of services. There are a number of ways to pay for care. The Health and Human Services Dept. of the US Government offers an informative Pathways website. We’ve put some of the links below and you can visit the entire site here.

Here are the various ways people are paying for long-term care.

Government assistance is only available to those with low assets and income. Please consult an eldercare attorney or other expert if you think this the direction you will want or need to go. Both Medicaid and VA&A have look-back periods so you need to plan now to preserve assets for your family to be eligible for Medicaid later.

How many hours can I receive in care from Care Matters and do you have any minimums?

We offer more flexibility than most other agencies, with shifts of two hours to twenty-four hours daily. Many other agencies will insist on a four-hour minimum shift and/or up to 20 hours a week. We will develop a comprehensive care plan with you that fits your needs, not ours.

Can I change the schedule if I have outside appointments?

Yes, changes are easily accommodated by contacting our office directly.

What happens if we need more care as we go along? This is very common and can be addressed in several ways.

  • We can agree to extend the shift and add days to the schedule up to seven days.
  • We can set you up with a live-in attendant, if it is safe for him/her to sleep there while on duty.
  • We can offer two shifts of 12 hours per day where the caregivers do not sleep.
  • We coordinate with hospice and home health agencies to ensure that your needs are met.

Can Care Matters help with medications?

Care Matters caregivers can only help you with medication reminders. Our caregivers are not allowed to administer any medications.

Do I need to sign a contract?

No, we do not require any long term contracts. However, we do require a signed service agreement which describes the details of our services provided, fees, guidelines, responsibilities and obligations.

What if I don’t need you anymore?

Since we do not require long term contracts, we only require that you provide us with 72 hours’ advance notice to discontinue service. We will then provide you with a final invoice for payment of services rendered. There are no penalties or cancellation fees associated with discontinuing our service. We will wish you well and will be available as a resource should you need our services in the future.

Are your caregivers employees?

Yes, all our caregivers are our direct employees, not independent contractors. If a caregiver is injured in your home they are covered by our insurance due to our paying for their worker’s comp. insurance. Some small companies use independent contractors or offer a split-fee arrangement to cut their costs by not having to pay taxes or insurance, making you the responsible party for the caregiver’s payroll taxes and insurance.

How do caregivers get paid?

Care Matters will bill you for the services provided and pay the caregiver directly while withholding for their payroll taxes, etc. The agencies that function as placement firms or who use independent contractors will probably do it differently. You will never be asked to pay any of our caregivers directly or any additional fees. If a request is made by any caregiver to be paid directly, please contact our office immediately.

Are your caregivers insured and bonded?

Yes. We provide liability and non-owned auto insurance coverage for your safety. Our caregivers are also covered by workers compensation insurance just in case something happens to them while they are working for you in your home.

Do we need to get additional insurance to cover the caregiver?

Not if you use Care Matters as your home care agency of choice. Our caregivers are direct employees covered by liability, theft, worker’s comp and automobile insurance. Some other agencies are just placement services and may use independent contractors. If you choose either of those type of agencies, rather than Care Matters, we recommend that you increase your homeowner’s liability insurance.

Why is it best to use an agency?

If you use an agency like Care Matters which employs its caregivers, you will not need to pay or provide any liability insurance, worker’s comp, payroll taxes, withholding, etc. We will take care of that as well as supervision and training to the highest level of home care standards. In addition, we pro-actively screen and conduct extensive background checks on all of our employees prior to employing them to ensure your loved one is in the best of care.

I’ve seen rates less than yours, either from another agency or an individual advertising in the newspaper? Why wouldn’t I want to spend less by doing this?

Our agency employs, trains and insures all of its own staff. There is a huge difference between Care Matters and an agency that has you pay an “under the table” caregiver directly as an independent contractor – plus an agency fee. If you use such an agency, you should discuss the associated risks with your attorney and accountant. Remember there are serious pitfalls if you become the employer – labor law issues, workers compensation issues, taxes, and having to find your own replacement coverage should your caregiver need to leave suddenly – just to name a few. We also do a comprehensive criminal background check to assure that our employees can legally work and provide a safe environment for your loved-one.

What are your privacy policies?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information.

How do I know that the caregiver you send me is trustworthy?

We thoroughly screen and conduct extensive criminal background checks on our caregivers. In addition, we test for behavior, personality, and attitude, matching those criteria against an “ideal caregiver” profile. We carry professional liability and theft insurance, as well as non-owned auto and workers comp. insurance.

What type of screening is done on your caregivers?

All of our caregivers go through the following process:

  • Phone interview
  • In-person interview
  • Caregiver exam
  • Reference checks
  • DMV check
  • Criminal background checks

Are your caregivers trained?

Yes, our caregivers are trained and certified in partnership with aQuire, an industry-leading training solutions company. There are 14 essential hours of training that cover basic caregiver duties. These courses create a solid skill set for our caregivers and give them the confidence they need to provide for the individuals in their care. Our courses include Becoming a Caregiver, Duties of a Caregiver, Emergency First Aid, Infection Control, Promoting and Maintaining Good Mobility, Elimination and Toileting, Providing Personal Care & Instrumental Activities of Daily Living.

Will I have a choice to pick my caregiver?

Yes, with our proprietary matching system, we do our best to take the guesswork out of selecting a caregiver for you. The knowledge of our staff combined with the capability of our matching software to pick the best caregiver for your specific needs will assure that you get the right caregiver. In addition, all of our caregivers have been screened and passed through extensive background checks. However, if for any reason you are not satisfied with a particular placement, all you have to do is contact us and we will find a new caregiver for you.

What if I don’t like the caregiver?

Our process of matching caregivers to clients is a best in class program. However, if for any reason, you are not satisfied with your caregiver assigned to you, please notify us. We will be happy to offer a replacement caregiver.

What happens if my caregiver is sick, on vacation, or unavailable?

That is one of the benefits of using our agency. We have multiple employees who have already been screened with background checks already conducted who can meet your care needs. If one of our caregivers is sick or unavailable, another is normally available.

What happens if an emergency arises after business hours?

There is someone on call for emergencies 24 hours a day, 7 days a week, and 365 days a year.

Do you charge overtime on Weekends and Holidays?

We only charge an hourly rate based on the number of hours you are requesting for the weekends. Time and a half is charged for all holidays.

What is the caregiver dress code?

Our caregivers will dress in a professional manner with their ID badge.

Can family members see up to the minute information about their loved one’s care?

Care Matters provides secure online access to designated family members/friends to be able to log-in and view in real time the status of their loved one’s care. This innovative technology which sets us apart from other home care agencies will allow us to keep families involved and informed through up to the minute updates which can be accessed from any device. This service is provided at no extra cost to you.

May I refer you to my friends?

We appreciate referrals, and in fact, encourage them. We are never too busy to take care of your friends and family.

Are you a franchise?

No, Care Matters in TN, LLC is an independent, locally owned and operated business. Our agency is a member of Companion Connection Senior Care, which is a national membership organization of non-medical home care agencies. All members have access to recognized experts in the field of home care as well as the most current educational resources, which enable us to provide the highest level of care to our clients.

How do I get started?

Give us a call at 901-853-6353 or submit the ‘Contact Us Today’ form. Someone from our office will contact you to discuss your specific needs and to set-up a free home assessment visit.

 

 

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Contact Us Today!





Please leave this field empty.

Affiliations

csa3Beverly Savage, CSA

   

IPCedlogo-200w

       

family-caregiver-education

            care-planning-council   tennessee-care-planning  

ClearCare

           

Better Business Bureau

         

CCSC Color Logo Blue 3135_Supported

    network-on-aging

FAQ’s

 

wave

What does Care Matters do?

We provide resources and non-medical in-home care services to the injured, ill, disabled, or seniors who need assistance with their activities of daily living.

What’s the difference between home care and home health care?

Home care is non-medical companionship, personal care and homemaking services. Home health care is medical service provided by licensed providers (RN’s, physical therapists, social workers, etc.), usually on an intermittent and limited basis which is prescribed by a physician and covered by Medicare. Home care often works in conjunction with home health care or hospice by providing ongoing help with activities of daily living, leaving the medical care to the home health care team.

What kind of services do you provide?

Our non-medical in-home care services include but are not limited to; recovery care, child/new mom care, family respite care, pet care, senior care, hospital to home care, medication reminders, grocery shopping, errands & household duties, transportation, supervised walking and fall prevention, light housekeeping, laundry/ironing & changing bed linens, socialization & companionship, Alzheimer’s/dementia support, ambulation assistance, incontinence support, bathing & grooming, supervision, meal planning & preparation, hygiene & dressing assistance.

Where do you provide services?

Our main office is in Collierville, TN. We provide services to the Following Counties of Shelby and Fayette in Tennessee, including but not limited to the following cities: Collierville, Germantown, East Memphis, Eads, Cordova, Lakeland, Arlington, Piperton, Moscow, Rossville, Oakland, Hickory Withe, and Somerville. In addition, we serve Desoto and Marshall Counties of North Mississippi.

Are your services available for the disabled or elderly in nursing homes and assisted living facilities?

Yes, we provide services wherever our clients reside.

Are you licensed by the State of Tennessee?

Yes, the State of Tennessee does require Home Care Agencies to have a license. In addition, we are bonded, insured, pay worker’s comp and have special insurance for transportation of our clients.

How much do you charge for your services?

We provide a custom care plan specific to each client’s needs and budget. We provide care for as little as two hours per day to 24/7 Live-in care. Factors that help determine the exact cost are number of hours of care per week and the level of home care services required. To discuss the exact rates for the services you may need, please contact our office to set up your free in-home assessment.

What is an in-home assessment?

An in-home assessment is a free initial consultation to evaluate the condition of the client in need of care. During this visit which usually takes between 30-45 minutes we try to learn as much as possible about your needs and how we can best match a caregiver that would help you with those needs. We also do a safety check to make sure that the household is safe for the condition of the person that needs care as well as the caregiver and we may make recommendations on how to make the surroundings safer for all involved.

Who does the assessment?

One of the owners will meet with the Client or their family in their home, hospital, or rehab center to discuss our services in order to develop a personalized care plan.

Do family members need to be at the assessments?

No, but we believe that family participation helps to build relationships and keeps the lines of communication open during your time with us. This is very important to our agency.

Do you have an office where we can we meet with you instead?

Yes, you are welcome to a meet with us confidentially in our office in Collierville, Tennessee. We are happy to discuss your needs and concerns prior to meeting with your loved one in their home setting. However, prior to starting care, we would conduct a safety assessment of the home surroundings for the welfare of our client and our caregiver.

Does Insurance or Medicare cover your services?

Most Long-Term Care policies do cover our services. Since our services are non-medical care, they are not prescribed by a physician, nor covered by Medicare. Generally this type of service is private pay by the client or family, long term care insurance plans, or by a few other options. Our owner is a Certified Senior Advisor who is familiar with various options which may help in determining the best resource for payment of services. There are a number of ways to pay for care. The Health and Human Services Dept. of the US Government offers an informative Pathways website. We’ve put some of the links below and you can visit the entire site here.

Here are the various ways people are paying for long-term care.

Government assistance is only available to those with low assets and income. Please consult an eldercare attorney or other expert if you think this the direction you will want or need to go. Both Medicaid and VA&A have look-back periods so you need to plan now to preserve assets for your family to be eligible for Medicaid later.

How many hours can I receive in care from Care Matters and do you have any minimums?

We offer more flexibility than most other agencies, with shifts of two hours to twenty-four hours daily. Many other agencies will insist on a four-hour minimum shift and/or up to 20 hours a week. We will develop a comprehensive care plan with you that fits your needs, not ours.

Can I change the schedule if I have outside appointments?

Yes, changes are easily accommodated by contacting our office directly.

What happens if we need more care as we go along? This is very common and can be addressed in several ways.

  • We can agree to extend the shift and add days to the schedule up to seven days.
  • We can set you up with a live-in attendant, if it is safe for him/her to sleep there while on duty.
  • We can offer two shifts of 12 hours per day where the caregivers do not sleep.
  • We coordinate with hospice and home health agencies to ensure that your needs are met.

Can Care Matters help with medications?

Care Matters caregivers can only help you with medication reminders. Our caregivers are not allowed to administer any medications.

Do I need to sign a contract?

No, we do not require any long term contracts. However, we do require a signed service agreement which describes the details of our services provided, fees, guidelines, responsibilities and obligations.

What if I don’t need you anymore?

Since we do not require long term contracts, we only require that you provide us with 72 hours’ advance notice to discontinue service. We will then provide you with a final invoice for payment of services rendered. There are no penalties or cancellation fees associated with discontinuing our service. We will wish you well and will be available as a resource should you need our services in the future.

Are your caregivers employees?

Yes, all our caregivers are our direct employees, not independent contractors. If a caregiver is injured in your home they are covered by our insurance due to our paying for their worker’s comp. insurance. Some small companies use independent contractors or offer a split-fee arrangement to cut their costs by not having to pay taxes or insurance, making you the responsible party for the caregiver’s payroll taxes and insurance.

How do caregivers get paid?

Care Matters will bill you for the services provided and pay the caregiver directly while withholding for their payroll taxes, etc. The agencies that function as placement firms or who use independent contractors will probably do it differently. You will never be asked to pay any of our caregivers directly or any additional fees. If a request is made by any caregiver to be paid directly, please contact our office immediately.

Are your caregivers insured and bonded?

Yes. We provide liability and non-owned auto insurance coverage for your safety. Our caregivers are also covered by workers compensation insurance just in case something happens to them while they are working for you in your home.

Do we need to get additional insurance to cover the caregiver?

Not if you use Care Matters as your home care agency of choice. Our caregivers are direct employees covered by liability, theft, worker’s comp and automobile insurance. Some other agencies are just placement services and may use independent contractors. If you choose either of those type of agencies, rather than Care Matters, we recommend that you increase your homeowner’s liability insurance.

Why is it best to use an agency?

If you use an agency like Care Matters which employs its caregivers, you will not need to pay or provide any liability insurance, worker’s comp, payroll taxes, withholding, etc. We will take care of that as well as supervision and training to the highest level of home care standards. In addition, we pro-actively screen and conduct extensive background checks on all of our employees prior to employing them to ensure your loved one is in the best of care.

I’ve seen rates less than yours, either from another agency or an individual advertising in the newspaper? Why wouldn’t I want to spend less by doing this?

Our agency employs, trains and insures all of its own staff. There is a huge difference between Care Matters and an agency that has you pay an “under the table” caregiver directly as an independent contractor – plus an agency fee. If you use such an agency, you should discuss the associated risks with your attorney and accountant. Remember there are serious pitfalls if you become the employer – labor law issues, workers compensation issues, taxes, and having to find your own replacement coverage should your caregiver need to leave suddenly – just to name a few. We also do a comprehensive criminal background check to assure that our employees can legally work and provide a safe environment for your loved-one.

What are your privacy policies?

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information.

How do I know that the caregiver you send me is trustworthy?

We thoroughly screen and conduct extensive criminal background checks on our caregivers. In addition, we test for behavior, personality, and attitude, matching those criteria against an “ideal caregiver” profile. We carry professional liability and theft insurance, as well as non-owned auto and workers comp. insurance.

What type of screening is done on your caregivers?

All of our caregivers go through the following process:

  • Phone interview
  • In-person interview
  • Caregiver exam
  • Reference checks
  • DMV check
  • Criminal background checks

Are your caregivers trained?

Yes, our caregivers are trained and certified in partnership with aQuire, an industry-leading training solutions company. There are 14 essential hours of training that cover basic caregiver duties. These courses create a solid skill set for our caregivers and give them the confidence they need to provide for the individuals in their care. Our courses include Becoming a Caregiver, Duties of a Caregiver, Emergency First Aid, Infection Control, Promoting and Maintaining Good Mobility, Elimination and Toileting, Providing Personal Care & Instrumental Activities of Daily Living.

Will I have a choice to pick my caregiver?

Yes, with our proprietary matching system, we do our best to take the guesswork out of selecting a caregiver for you. The knowledge of our staff combined with the capability of our matching software to pick the best caregiver for your specific needs will assure that you get the right caregiver. In addition, all of our caregivers have been screened and passed through extensive background checks. However, if for any reason you are not satisfied with a particular placement, all you have to do is contact us and we will find a new caregiver for you.

What if I don’t like the caregiver?

Our process of matching caregivers to clients is a best in class program. However, if for any reason, you are not satisfied with your caregiver assigned to you, please notify us. We will be happy to offer a replacement caregiver.

What happens if my caregiver is sick, on vacation, or unavailable?

That is one of the benefits of using our agency. We have multiple employees who have already been screened with background checks already conducted who can meet your care needs. If one of our caregivers is sick or unavailable, another is normally available.

What happens if an emergency arises after business hours?

There is someone on call for emergencies 24 hours a day, 7 days a week, and 365 days a year.

Do you charge overtime on Weekends and Holidays?

We only charge an hourly rate based on the number of hours you are requesting for the weekends. Time and a half is charged for all holidays.

What is the caregiver dress code?

Our caregivers will dress in a professional manner with their ID badge.

Can family members see up to the minute information about their loved one’s care?

Care Matters provides secure online access to designated family members/friends to be able to log-in and view in real time the status of their loved one’s care. This innovative technology which sets us apart from other home care agencies will allow us to keep families involved and informed through up to the minute updates which can be accessed from any device. This service is provided at no extra cost to you.

May I refer you to my friends?

We appreciate referrals, and in fact, encourage them. We are never too busy to take care of your friends and family.

Are you a franchise?

No, Care Matters in TN, LLC is an independent, locally owned and operated business. Our agency is a member of Companion Connection Senior Care, which is a national membership organization of non-medical home care agencies. All members have access to recognized experts in the field of home care as well as the most current educational resources, which enable us to provide the highest level of care to our clients.

How do I get started?

Give us a call at 901-853-6353 or submit the ‘Contact Us Today’ form. Someone from our office will contact you to discuss your specific needs and to set-up a free home assessment visit.

 

 

wave



Contact Us Today!





Please leave this field empty.

Affiliations

csa3Beverly Savage, CSA

   

IPCedlogo-200w

       

family-caregiver-education

            care-planning-council   tennessee-care-planning  

ClearCare

           

Better Business Bureau

         

CCSC Color Logo Blue 3135_Supported

    network-on-aging